It's sad to think that we've been trained to not listen. I remember my 8th grade English teacher saying "There's a difference between hearing and listening." And there truly is, but most people don't realize it.
I definitely think that attending to someone while they are talking is important, it let's them know that you actually care what they are talking about and know that you are invested in the conversation. I know that arms crossed is a defensive and closed off, but that's how I stand all the time, I even walk with my arms crossed. I don't stand like that to block people out, it's just my way of standing. When I don't have my arms crossed I start fidgeting, generally this involves cracking my joints and I've been told that practice is very inappropriate for a public setting.
So I was kind of surprised at Charlie's response to his wife's accident, but I tested some of my male friends and that was their first reaction too, so I guess it's a male thing?
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